Terms of service

Terms of Service — Terra Nativa

Last updated: May 2026

By accessing and using this website, you agree to the following terms and conditions. We recommend reading them carefully before making a purchase.

General Information

This website is operated by Terra Nativa. Throughout the site, the terms “we,” “our,” and “Terra Nativa” refer to the brand and online store.

By visiting our site or making a purchase, you agree to be bound by these Terms of Service.

Products

Terra Nativa offers:

  • cabochons,

  • minerals,

  • fossils,

  • druzy pieces,

  • and handcrafted natural stone pieces.

Each piece is unique and may display natural variations inherent to the material, including:

  • veins,

  • inclusions,

  • cavities,

  • color variations,

  • irregular patterns.

These characteristics are part of the authenticity of each mineral.

Photographs and Descriptions

We strive to display products as accurately as possible through real photographs and detailed descriptions.

However:

  • colors may vary slightly depending on screen settings or lighting,

  • measurements may present small manual variations.

Availability

Most of our products are one-of-a-kind pieces with limited availability of a single unit.

Once a product is sold:

  • we cannot guarantee restocking,

  • nor future availability of a similar piece.

We reserve the right to:

  • limit quantities,

  • modify products,

  • remove items without prior notice.

Pricing

All prices are displayed in Mexican Pesos (MXN) unless otherwise stated.

Terra Nativa reserves the right to modify prices at any time without prior notice.

Payments

We accept payment methods available through Shopify and authorized platforms such as:

  • Mercado Pago,

  • PayPal,

  • credit and debit cards,

  • bank transfers when enabled.

All transactions are subject to validation and authorization by the corresponding payment provider.

Shipping

Shipping times are estimates and may vary depending on:

  • courier services,

  • location,

  • high-demand seasons,

  • external causes beyond our control.

Terra Nativa is not responsible for delays caused by third-party shipping services.

Cancellations

Orders may only be canceled before they are shipped.

Once the package has been handed over to the shipping carrier, the order can no longer be canceled.

Intellectual Property

All content on this website, including:

  • photographs,

  • logo,

  • design,

  • texts,

  • images,

  • visual identity,

belongs to Terra Nativa and may not be used, copied, or distributed without prior authorization.

Use of the Website

It is prohibited to use this website for:

  • illegal activities,

  • fraud,

  • system manipulation,

  • unauthorized reproduction of content,

  • interference with the operation of the website.

We reserve the right to limit or terminate access to users who violate these terms.

Limitation of Liability

Terra Nativa does not guarantee that:

  • the website will be uninterrupted,

  • free of technical errors,

  • or permanently available.

Use of this website is at the user’s own risk.

Modifications

We reserve the right to update or modify these terms at any time without prior notice.

Changes will take effect once published on this page.

Contact

For any questions regarding these terms, you may contact us through:

terranativataller@gmail.com

or through our official social media channels.