Shipping policy
Shipping Policy — Terra Nativa
Last updated: May 2026
At Terra Nativa, every order is carefully prepared to ensure your pieces arrive safely and in the best possible condition.
Processing Time
All orders are individually prepared and carefully packaged by hand.
Processing time is usually:
1 to 3 business days.
During high-demand seasons, processing times may be slightly extended.
Domestic Shipping (Mexico)
We ship throughout Mexico using trusted courier services.
Estimated delivery times are:
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Standard shipping: 2 to 6 business days.
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Express shipping: 1 to 3 business days (when available).
Delivery times may vary depending on:
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location,
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weather conditions,
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high-demand seasons,
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courier operations.
International Shipping
All prices displayed on this website are listed in U.S. Dollars (USD).
We offer international shipping to selected countries.
Estimated international delivery times vary depending on destination, carrier performance, and customs processing.
International orders may be subject to:
• Customs inspections
• Import duties
• Taxes
• Additional fees imposed by the destination country
These charges are the responsibility of the customer.
Terra Nativa is not responsible for delays caused by customs procedures, government agencies, or international shipping carriers.
Customers are responsible for ensuring that imported mineral, fossil, gemstone, or natural stone products comply with local regulations in their country.
Shipping Costs
Shipping costs are automatically calculated during checkout based on:
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destination,
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package weight,
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selected shipping method.
Terra Nativa may occasionally offer free shipping promotions on selected orders.
Packaging
Each order is carefully protected using appropriate materials for minerals and cabochons.
We aim to preserve both the safety and the artisanal presentation of every package during transit.
Order Tracking
Once your order has been shipped, you will receive a tracking number via email or message to monitor your package.
Shipping Delays
Although we do our best to dispatch orders quickly, Terra Nativa is not responsible for delays caused by:
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courier services,
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weather conditions,
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logistical disruptions,
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high shipping demand,
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external operational issues.
Incorrect Address
Customers are responsible for providing accurate shipping information.
If an order is returned due to:
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incorrect address,
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incomplete information,
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unclaimed package,
the customer will be responsible for the cost of reshipping the order.
Damaged Orders
If your order arrives damaged:
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contact us within the first 48 hours after delivery,
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include photographs of both the packaging and the product.
Each case will be evaluated individually to provide an appropriate solution.
One-of-a-Kind Pieces
Most of our products are unique and non-replaceable.
In the event of confirmed loss or damage during shipping:
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partial replacement,
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store credit,
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or refund options
will be evaluated depending on availability and circumstances.
Contact
If you have any questions regarding your shipment, you may contact us at:
or through our official social media channels.