Refund policy

Returns and Refunds Policy — Terra Nativa

Last updated: May 2026
At Terra Nativa, we work with selected and hand-polished natural minerals, fossils, and cabochons.
Each piece is unique, so we strive to provide the greatest possible clarity before each purchase.

Unique and natural pieces

All our products are unique pieces crafted from natural materials.
Therefore, each cabochon may exhibit the following variations:
  • Veins 
  • Inclusions 
  • Cavities 
  • Color variations 
  • Natural markings characteristic of the mineral
These characteristics are part of the authenticity of each piece and are not considered defects.

Photographs and color

We strive to showcase each piece as faithfully as possible through real photographs taken by Terra Nativa.
However, colors may vary slightly depending on:
  • lightning
  • display settings
  • brightness or color temperature of the device

Exchanges and returns

Due to the unique nature of our pieces, we do not accept returns or exchanges for:
  • personal preferences,
  • natural variations of the mineral,
  • slight color differences,
  • perceived size,
  • changes of mind after purchase.

Damaged or incorrect products

If your order arrives:
damaged,
broken,
or you receive the wrong piece,
Contact us within the first 48 hours after delivery.
Please include:
  • Order number,
  • Photographs of the packaging,
  • Photographs of the product.
We will evaluate each case individually to offer a suitable solution.

Refunds

If a refund is approved:
  • It will be made using the same payment method used for the purchase,
  • Processing time may vary depending on the banking platform or payment processor.

Cancellations

  • Orders can only be cancelled before they are shipped.
  • Once the package has been handed over to the shipping company, the purchase cannot be cancelled.

Unclaimed shipments or incorrect addresses

Terra Nativa is not responsible for:
  • incorrect addresses provided by the customer,
  • unclaimed packages,
  • delays caused by the parcel delivery.
If a package is returned, the customer will have to cover the cost of a new shipment.

Contact

If you have any questions related to your order, you can write to us at:

terranativataller@gmail.com

or through our official social media channels.