Terms of Service

Last updated: June 2026

1. Acceptance of Terms

By accessing, browsing, or making a purchase from Terra Nativa, the user agrees to comply with these Terms of Service, as well as any other policies published on this website.

If the user does not agree to these terms, they should refrain from using the website.

2. General Information

Terra Nativa is an online store dedicated to the sale of minerals, fossils, cabochons, gemstones, and related items.

We reserve the right to modify, update, or replace any part of these terms at any time. Changes will take effect upon publication on the website.

3. Products

Many of the products offered by Terra Nativa are natural and unique pieces.

The user acknowledges that:

• Minerals, fossils, and gemstones may contain natural inclusions, fractures, variations in color, texture, and pattern.

• Photographs are taken with the intention of accurately representing each individual piece.

• Colors may vary slightly depending on the screen or device used.

• Natural characteristics of the materials do not constitute manufacturing defects.

Unless expressly stated otherwise, the customer will receive the exact piece shown in the product photographs.

4. Availability

All products are subject to availability.

Because many of our pieces are unique, Terra Nativa reserves the right to cancel orders in the event of an inventory error, duplicate sale, or inability to supply the product.

In such cases, the customer will receive a full refund.

5. Prices

All prices are displayed in Mexican pesos (MXN).

Terra Nativa reserves the right to modify prices, promotions, and discounts without prior notice.

In the event of an obvious pricing or listing error, we reserve the right to cancel the order and issue the corresponding refund.

6. Payments

Payments are processed through authorized third-party payment providers.

Terra Nativa does not store complete bank card information or sensitive financial data belonging to customers.

Purchases are subject to validation and authorization by the applicable financial institution.

7. Shipping

Shipping is carried out in accordance with the Shipping Policy published on this website.

Delivery times are estimates and may be affected by external factors beyond Terra Nativa's control.

8. Returns and Refunds

Returns and refunds are governed by the current Returns and Refunds Policy published on this website.

9. Intellectual Property

All content on this website, including photographs, logos, designs, tex