Shipping policy

Shipping Policy

Last updated: September 2026

At Terra Nativa, we carefully prepare each order to ensure that our cabochons, minerals, and fossils arrive in the best possible condition.

Shipping Coverage

We currently offer international shipping.

Shipping availability may vary depending on the destination and the coverage provided by the shipping carriers.

Order Processing

All orders are carefully prepared and packaged to protect the pieces during transit.

Orders are processed within 1 to 3 business days after payment has been confirmed.

Orders placed during weekends or holidays will be processed starting on the following business day.

Once the order has been handed over to the shipping carrier, the estimated transit time will begin.

Shipping Methods

Orders are shipped using carriers selected by Terra Nativa based on the destination, availability, and coverage.

Depending on the location and shipping method selected, orders may be shipped through carriers such as DHL, FedEx, UPS, or other available shipping services.

Once your order has been shipped, you will receive a tracking number to monitor the status of your package.

Estimated Delivery Times

Delivery times are estimates and begin once the order has been shipped.

Domestic

  • Urban areas: approximately 2 to 7 business days.

  • Extended or hard-to-reach areas: approximately 3 to 10 business days.

International

  • Standard shipping: approximately 8 to 15 business days.

  • Express shipping: approximately 3 to 5 business days.

These delivery times are estimates and may vary due to factors related to the shipping carrier, weather conditions, customs, peak shipping seasons, or other circumstances beyond Terra Nativa's control.

Shipping Costs

Shipping costs will be calculated automatically during the checkout process and displayed before the order is completed.

From time to time, Terra Nativa may offer free shipping promotions on selected products or orders.

When available, free shipping promotions will be subject to the terms specified for each promotion.

International Shipping, Taxes, and Customs

Orders shipped outside Mexico may be subject to taxes, duties, import fees, or other charges imposed by the authorities of the destination country.

These charges are not included in the product price or necessarily in the shipping cost, and will be the responsibility of the buyer when applicable.

Terra Nativa cannot guarantee the amount of time required for customs inspection or clearance.

Delivery Address

It is the customer's responsibility to provide a complete and accurate shipping address when placing an order.

Terra Nativa is not responsible for delays, returned packages, or additional costs resulting from incorrect or incomplete information provided by the customer.

If a package is returned due to an incorrect or incomplete address, or because it could not be received by the recipient, the customer will be responsible for the applicable costs of reshipping the order.

Damaged Packages

If the package shows visible damage at the time of delivery, we recommend taking photographs of the packaging before opening it.

If an item arrives damaged, please contact Terra Nativa within 48 hours of receiving your order and provide:

  • Order number.

  • Photographs of the package and packaging.

  • Clear photographs of the damaged item.

  • A brief description of the damage.

Each case will be reviewed individually to determine the appropriate solution.

Order Tracking

Once your order has been shipped, you will receive tracking information by email or through the contact method provided during checkout.

Tracking information and updates after shipment are managed by the shipping carrier responsible for the delivery.

Delays and Circumstances Beyond Our Control

Terra Nativa cannot guarantee exact delivery dates and is not responsible for delays caused by circumstances beyond our control, including natural disasters, weather conditions, logistical disruptions, transportation issues, customs inspections, labor disputes, or similar situations.

Contact

If you have any questions regarding your shipment, you can contact us:

Email: terranativataller@gmail.com

You may also use the contact methods available on our website.

Thank you for choosing Terra Nativa.